The well-being of patients should be the first priority of professional caregivers, but it can be challenging to keep that focus with constantly changing industry regulations, shifting policies and growing numbers of insurance claims. DigniCARE risk management aims to help administrators and employees work together to reduce risks, thus improving care for patients and cutting costs for providers.
When evaluating potential problems, an insurance program administrator will look at issues such as employee safety and satisfaction. By comparing the facility’s rankings with peers, an agent can identify concerns that may be affecting the business.
Employee feedback can be a vital element when deciding on risk factors for patients. A University of Texas Arlington study on managerial decisions in nursing homes found that when nursing-home staff were able to make decisions relevant to patients’ comfort, the quality of service improved. All parties did better when staff was given some decision-making opportunities such as meal and activity planning.
This kind of approach means working from the bottom up: first consulting with a facility about its needs rather than focusing strictly on compliance issues.
Investing in caregivers’ input, from nurses to assistants, keeps clients’ satisfaction and comfort in the forefront where it should be. An evaluation from DigniCARE risk-management services gives individualized help to a business to improve residents’ safety and satisfaction, reduce employee turnover rates, and lessen liability risks.